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• Consumer Resource Handbook From the General Services Adminstration. The information in the Handbook is presented in two parts: Part I, "Buying Smart," contains general advice on steps to take when shopping for goods or services, warnings on what to watch out for, and specific information on how to shop for certain major items such as cars, credit and home improvements. Part II, "Consumer Assistance Directory," lists offices you can contact for help. This section provides contact information for consumer organizations, corporations, trade associations, and government agencies at the city, county, state and Federal level.
• Corporate Consumer Contacts This site lists the names and addresses of more than 650 corporate headquarters and, in many cases, the name of the person to contact to resolve a complaint about a product or service. Many listings also include toll free numbers and TDD (Telecommunications Device for the Deaf) numbers. Site also includes links to agencies online. From the Consumer Resource Handbook, General Services Administration.